TicketTracker is a comprehensive online ticket management service that consolidates and streamlines your oversight and reporting of clients' ticket requests and allocations via a single online process. We can help reduce waste and increase ROI on these assets.
>> So how does TicketTracker make ticket management easy?
- Improves Process: TicketTracker provides an online request and allocation system that eliminates the need to manage requests via paper forms, fax, phone or email.
- Collects Essential Data: TicketTracker is a database system. It collects all the information necessary to review requests, allocate tickets and provide usage reporting after the event.
- Saves Time: Manual tasks are eliminated. Customized confirmation, approvals/denial and fulfillment emails are automated.
- Improves Decision Making: TicketTracker aligns with your clients' existing ticket management processes and can offer improvements in evaluation of requests against business priorities rather than a "first come, first served" basis.
- Eliminates Waste: Automated notifications list remaining tickets for upcoming events to prompt usage and decrease waste.
- Automates Compliance: TicketTracker can incorporate your clients' business rules into the request and review process and can monitor limits on the number of requests and value of fulfilled tickets with full usage reporting.
- Eliminates Errors: Errors caused by transcribing requests from paper forms, phone calls and emails are eliminated and because request submissions are subject to rules before being accepted, data is accurate and complete. Double-bookings don't occur.
- Reaches the Ticket Recipient: TicketTracker can be linked to an invitation system using GuestPass so tickets can be offered to the customer directly.
>> Why use TicketTracker? Strong features ensure an online ticket management service that surpasses your requirements
- TicketTracker can accommodate multiple levels of review and approval by one central administrator or many stakeholders.
- Even remote stakeholders can gain secure access to their specific subset of data, seeing only information relevant to them.
- TicketTracker can include credit card processing on the spot or after approval has been secured to accelerate and simplify collections.
- An unlimited number of reports can be created using the administrative side of TicketTracker. The reporting platform is easy to use and requires minimal training. TicketTracker's intuitive interface means the learning curve for all end users and administrators is short.
- Administrators can annotate requests in TicketTracker with additional details such as confirmation numbers, seat locations or parking passes so that this helpful information can be provided to requesters via automated emails.
- TicketTracker is "software as a service" which saves all capital, staff and operational issues installing and managing new software. TicketTracker is provided to each company as a web-based service with an unlimited number of users licenses, and is fully accessible for administrators and users from any web connection.
- Our team offers you unmatched expertise after working with thousands of events, sponsors and agencies and applying the best practices learned to all new projects. Further, Sports Systems is made up of individuals who came from positions likely similar to yours: We are former sports information directors, sports marketers, event managers and of course, IT, database and web specialists.
- We offer customer service that can't be beat. Sports Systems is a team of dedicated professionals: We don't farm out customer support – when you call Sports Systems - 24/7 - you get Sports Systems.
>> Examples
- Octagon uses TicketTracker for Home Depot to offer its employees tickets and hospitality for select NASCAR events. All orders are placed on a first come, first served basis and must be paid with a credit card. TicketTracker gives Octagon the control to batch process credit cards once the requestor is verified and the request approved. Once events are either sold out or otherwise no longer available, they are no longer selectable by employees.
- Genesco Sports Enterprises uses TicketTracker to help it manage Motorola's NFL and MLB tickets. Select employees can scan the ticket inventory and select any tickets at no charge for B-to-B use. TicketTracker's strength here is displaying the real-time inventory to eliminate back-and-forth communications from the field trying to find available tickets.
- Shell Oil's agency, Sport Dimensions, uses TicketTracker to offer Shell Oil employees and affiliates tickets, and in some cases hospitality, for NASCAR Sprint Cup, Nationwide and Craftsman Truck Series as well as IRL and NHRA events. A key benefit of TicketTracker is that people ordering can revisit the website throughout the season to review and add additional requests/orders. Previously Shell's ticket ordering website did not allow for return visits so the entire season had to be purchased at the beginning of the year. Forecasting needs for the entire season was difficult and so participation was limited and ticket waste was high. Using this online ticket management service has turned those trends around.
- Velocity Sports & Entertainment activates AT&T's NCAA relationship which includes tickets for the NCAA basketball tournament, including the Final Four. In the fall, AT&T department managers request tickets through TicketTracker. These requests are forwarded to CBS which manages sponsor ticketing for the tournament. AT&T is then told its allocation over the winter and Velocity, working with its client, will judge the business value and inventory to approve and deny requests. Through TicketTracker, requestors are notified of the outcome of their requests and for approved requests are required to provide billing information, pick up details and add-on hospitality needs such as hotel rooms.
>> How can I learn more or just get started?
Call or email us. TicketTracker is not an off-the-shelf, one-size-fits-all ticket management solution. We work hard to understand clients' needs and customize the solution that best meets those needs, including the inventory of tickets, the request or allocation process, the review and approval process, the reports needed, and even the design of the online forms to match your existing web site and design requirements. However, this is not heavy lifting with a budget-breaking cost. Trust us to use this technology to save you money overall while improving your operations.
Click to Contact us to talk about this online ticket management service.