TicketTracker is a comprehensive online ticket management service that consolidates and streamlines your oversight and reporting of ticket requests and allocations via a single online process. We can help reduce waste and increase ROI on these assets.
>> So how does TicketTracker make ticket management easy?
- Improves Process: TicketTracker provides an online request and allocation system that eliminates the need to manage requests via paper forms, fax, phone or email.
- Collects Essential Data: TicketTracker is a database system. It collects all the information necessary to review requests, allocate tickets and provide usage reporting after the event.
- Saves Time: Many manual tasks are eliminated. Customized confirmation, approvals/denial and fulfillment emails are automated.
- Improves Decision Making: TicketTracker aligns with your existing ticket management processes and can offer improvements in evaluation of requests against business priorities rather than a "first come, first served" basis.
- Eliminates Waste: Automated notifications list remaining tickets for upcoming events to prompt usage and decrease waste.
- Automates Compliance: TicketTracker can incorporate business rules into the request and review process and can monitor limits on the number of requests and value of fulfilled tickets with full usage reporting.
- Eliminates Errors: Errors caused by transcribing requests from paper forms, phone calls and emails are eliminated and because request submissions are subject to rules before being accepted, data is accurate and complete. Double-bookings don't occur.
- Reaches the Ticket Recipient: TicketTracker can be linked to an invitation system using GuestPass so tickets can be offered to the customer directly.
>> Why use TicketTracker? Strong features ensure an online ticket management service that surpasses your requirements
- TicketTracker can accommodate multiple levels of review and approval by one central administrator or many stakeholders.
- Even remote stakeholders can gain secure access to their specific subset of data, seeing only information relevant to them.
- TicketTracker can include credit card processing on the spot or after approval has been secured to accelerate and simplify collections.
- An unlimited number of reports can be created using the administrative side of TicketTracker. The reporting platform is easy to use and requires minimal training. TicketTracker's intuitive interface means the learning curve for all end users and administrators is short.
- Administrators can annotate requests in TicketTracker with additional details such as confirmation numbers, seat locations or parking passes so that this helpful information can be provided to requesters via automated emails.
- TicketTracker is "software as a service" which saves all capital, staff and operational issues installing and managing new software. TicketTracker is provided to each company as a web-based service with an unlimited number of users licenses, and is fully accessible for administrators and users from any web connection.
- Our team offers you unmatched expertise after working with thousands of events and corporations and applying the best practices learned to all new projects. Further, Sports Systems is made up of individuals who came from positions likely similar to yours: We are former sports information directors, sports marketers, event managers and of course, IT, database and web specialists.
- We offer customer service that can't be beat. Sports Systems is a team of dedicated professionals: We don't farm out customer support – when you call Sports Systems - 24/7 - you get Sports Systems.
>> Examples
- RBC Bank uses TicketTracker to successfully manage a large program with just one administrator. RBC allows employees from different departments to request tickets to any of its sponsored properties for customers, prospects and other guests. Department heads provide the first level of approval via remote access and the ticket administrator confirms requests according to business value and inventory. Prior to TicketTracker, RBC had a PDF form to be filled out, inventory was managed on Excel, and approvals were done manually by phone and email, making ticket management more than a full-time job.
- The ING Renault F1 Team uses TicketTracker to sell Paddock Club suite tickets to its partner companies. TicketTracker helps the ordering partners, account managers, ticket administrator and accounting department all collaborate seamlessly without paper forms and emailed Excel spreadsheets.
- Nokia's multiple venue sponsorships include access to thousands of tickets, which are made available to all employees. Nokia has multiple business rules and a complex approval flow depending on use: for B-to-B entertainment, community relations, promotions, or employees' personal use. Nokia uses TicketTracker to consolidate these ticket assets, make them available to employees, ensure business objectives are met in their use, provide fulfillment instructions to venue partners and report usage to HR and management.
>> How can I learn more or just get started?
Call or email us. TicketTracker is not an off-the-shelf, one-size-fits-all ticket management solution. We work hard to understand clients' needs and customize the solution that best meets those needs, including the inventory of tickets, the request or allocation process, the review and approval process, the reports needed, and even the design of the online forms to match your existing web site and design requirements. However, this is not heavy lifting with a budget-breaking cost. Trust us to use this technology to save you money overall while improving your operations.
Click to Contact us to talk about this online ticket management service.