During an Expert Service engagement, a product expert may analyze opportunities for workflow efficiencies, set up new services, or build custom reports. Rather, Ex Libris is committed to ensuring that a customer’s needs continue to be met through various channels. We also believe that members of an open community should contribute to the standards process, and our employees volunteer to take an active role in many organizations and standards bodies. The Ex Libris Idea Exchange website is completely open, enabling anyone to submit and review ideas. Ex Libris, a ProQuest company, is pleased to announce the the number of libraries participating in the Alma and Primo implementation at the WRLC Consortium, has inc ALMA. What support options are available for Alma? Alma Online Help (English) Alma Online Help (Deutsch) Alma Online Help (Français) Alma Online Help (Alma中文在线手册) Alma Online Help (Español) Alma Online Help (日本語) Best Practices and How-Tos No image available All users of the Ex Libris support portal have the option to share individual support cases or all support cases with other users of the Support Portal. What support options are available after 'go live'? Ex Libris Alma est la seule plateforme de services de bibliothèque unifiée au monde, capable de gérer les ressources imprimées, électroniques et numériques à partir d'une interface unique. See more of Ex Libris Group on Facebook. Support incidents are logged on behalf of the reporting institution. Ex Libris support states that "The [physical material type] codes cannot be changed, because Development needs them for statistics across libraries." The Ex Libris Global Support Organization aims to provide world-class customer support by consistently meeting customer satisfaction while continuously improving our organizational efficiency. Most common point-of-sale model barcode readers should effectively scan library barcodes, which are typically CODABAR or Code 39 barcode symbologies. Metadata Hangzhou Alma. For this reason, Ex Libris offers additional Expert Services for libraries that are already in production. This includes robust self-service online help tools as well as direct interactive assistance via the CRM for logging and receiving updates on cases submitted. I would like there to be about… more Customers are also welcome to register new Alma administrators for the monthly Certification program courses. LEARN FROM EXPERTS. Fournir des données indispensables à l’avenir de la bibliothèque. Access to Alma training materials continues throughout the library’s subscription to Alma. As the institution's needs evolve, more hands-on assistance with optimizing workflows or enabling new system features might be required. Additional links or status updates about that instance of Alma About Your Location. The username or password or location may be incorrect. Summon. Exploitez les données analytiques de la bibliothèque et prenez des décisions stratégiques à l’aide d'Alma Analytics. La solution sert de plateforme centrale à la bibliothèque. Alma a été entièrement conçu pour permettre aux bibliothèques de gérer toutes leurs ressources et matériels et de soutenir l'enseignement, l'apprentissage et la recherche. platform. Ex Libris Alma is the only unified library services platform in the world, managing print, electronic, and digital materials in a single interface. Each Case is assigned a Case number for tracking, and is included in all communications about a particular Case. Ex Libris also supports a robust Alma community that engages its members through an array of channels. Ex Libris; Knowledge Center; Contact Support; Developer Network; Have an Idea for Ex Libris? You'll get … decision support Alma Analytics transforms a broad range of library data into actionable reports and identifiable trends, for data-driven decision-making. Create New Account. or. On the following pages, you’ll find documentation for each of the interfaces, including a full description of the parameters and the data objects. Support for critical issues, such as a down system, is provided 24x7 including weekends and holidays. Equipped with Artificial Intelligence, Ex Libris Alma provides recommendations so you can focus on the task at hand. Welcome to the Ex Libris Customer Knowledge Center. These sessions are regularly updated to reflect new developments and changes in system functionality, and are excellent resources for a refresher in a specific subject or in training new staff. Subscription is open to Ex Libris customers and to employees of Ex Libris and/or its affiliates and resellers. Ex Libris, working closely with its customers, has invested heavily in linked data features over the past 3 years. Access the latest documentation for Ex Libris products. La plateforme de services robuste Alma libère le personnel de tâches quotidiennes et lui permet de se concentrer sur l'accompagnement et le soutien de la vie étudiante, de l'enseignement et de la recherche universitaire. dont Unimarc, les données liées et BIBFRAME. Créer une expérience de bibliothèque unifiée. Take a quick video tour ( 04:32) of all the knowledge resources available to you. Its architecture is based on leading cloud technologies, offering a secure, scalable SaaS. Email or Phone: Password: Forgot account? You might just need to refresh it. Dynamiser la collaboration dans la bibliothèque. Self Check: Overview Ex Libris Alma is a next generation library management system that was developed as a pure cloud-based Software-as-a-Service (SaaS) system. Alma efface les silos et simplifie les processus tout en prenant en charge les métadonnées modernes et les normes ouvertes. This page has an error. Our instructors are all Ex Libris employees who are experts in their area of work. Alma does not have any requirements for specific types of barcode readers. Email alerts will be sent to the designated users of the Support Portal for the institution which has logged the support case. This is an incredibly useful feature in Alma. We support all Ex Libris products worldwide, hiring highly skilled professionals to provide the best service for … Les consortiums peuvent tirer parti de la fonctionnalité collaborative d'Alma pour gérer leurs catalogues, acquisitions, administration et analyses. You've gone through implementation, you've been using the product, now it's time to really fine-tune your workflows or explore ways to maximize your use of Ex Libris products at your library. Esploro. Ex Libris customers have access to our Salesforce Customer Portal, which allows customers to open, update, and track support Cases handled by Ex Libris Support. BIBFRAME Support in Ex Libris Alma September 2018 Introduction Ex Libris Alma is a completely cloud-based, unified library services platform, managing print, electronic, and digital materials in a single interface. The Developer Network is your key to getting the most out of these APIs. Look up title sequence number via external API and enhance the call number field based on this cloud App configuration. The title for the command prompt changes to Administrator: Command Prompt. Learn more in our latest blog post: Jump to. These and other services can be adapted as the Library’s unique requirements develop. Requests for Support sent as Cases from our Salesforce system are assigned response levels to help us prioritize issues, communicate in a timely manner and provide a means for us to measure our performance. Ex Libris also supports a robust Alma community that engages its members through an array of channels. Log In. You can get to the Support Portal via the Ex Libris Knowledge Center by going to https://knowledge.exlibrisgroup.com and clicking the Submit a Case button, or clicking the More Sites button and choosing Ex Libris Support Portal. Facebook. ALMA is an unmoderated discussion list about Ex Libris’ Alma library management system. What is the expected level of consortium support required to manage Alma? Alma now has GuideMe support for important workflows, giving you just-in-time support when and where you need it! Workflows automatisés et basés sur des exceptions avec des notifications dynamiques, Constamment mis à jour afin de promouvoir et prendre en charge les normes et initiatives, La passerelle Sudoc permet à nos nombreux clients français de mettre à jour régulièrement leurs données dans Alma, Nouveaux services régulièrement mis à jour pour répondre aux besoins de la bibliothèque moderne, La gestion des ressources numériques et électroniques est intégrée à la gestion des rayonnages et au stockage automatique au sein d'un seul système, Rendre les ressources numériques accessibles à l'Université de Boston, Découvrez comment Alma accompagne les bibliothèques. Utilisez les bases de connaissances et les notices Ex Libris pour simplifier les workflows de la bibliothèque. With comprehensive support for open standards and over 150 REST APIs, Alma quickly integrates with your library infrastructure. Ex Libris Developer Network Alma Documentation REST APIs Alma REST APIs provide access to data and workflows stored in Alma. Accessibility Help. Libraries and their technical support teams should review Ex Libris' technical requirements for printing. Your login attempt has failed. Ex Libris is committed to providing customers with timely and accurate customer service. Customers also have access to the Ex Libris Customer Center, which provides central access to product documentation, Ex Libris news, the Salesforce system, and other customer resources via a single secure login provided by Ex Libris. These include the Product Working Groups, which work with the Ex Libris development team; the community-managed listservs, Alma-L and Primo-L, where libraries share experiences and best practices; the Ex Libris Development network, where libraries and Ex Libris share extensions that take advantage of the openness of Ex Libris product; and user conferences such as ELUNA, IGeLU, and regional user group meetings. Discover how Alma is the right fit for your library by using a service oriented approach to support your patrons, allowing them to use critical thinking so essential to the future. Leading cloud technologies, offering a secure, scalable SaaS regularly scheduled refresher programs that include knowledge sharing our! Rule purposes or our own statistics the institution 's needs evolve, more hands-on with... Prenant en charge les métadonnées modernes et les normes ouvertes particular Case for... Technical support teams should review Ex Libris customers and to employees of Ex is! 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